- It inconveniences a modern customer when they cannot find a social media channel through which to communicate their experiences with your brand,
- It is even more annoying when your brand does not reply to inquiries and engagements from community members within a reasonable time.
- Could be your budget is lean or your traffic is small that it does not justify setting up of a dedicated prompt social media customer service department.
Managing your brands’ social media accounts as customer service tools by adding
the value of promptness to the communication of your brand and your communities on social media under set and agreed response time.